Becky Coffin – Heathrow Airport Limited (HAL)
Sophie Chapman – HAL
Tim Leech – HAL (Chair)
Timothy Wells – HAL
Kristian Matthews – HAL
Sarah Jane Pickthorne – HAL
James Holmes – HAL
Anthony Smith – HATF (Chair)
Mark Frost – HATF (Independent Technical Advisor)
Dr Roger Green – Local Community Forum (LCF) Chair
Cllr Wendy Matthews – Buckinghamshire CC (Iver)
Paul Mitchell – Aviation Police
Mike Smooker – Aviation Police
Steve Austin – LB Hillingdon
Stephanie Waterford – LB Hillingdon
Jefferson Nwokeoma – LB Hounslow
Sara Fisher – British Parking Association (BPA)
Cllr Puja Bedi – Slough (Colnbrook & Poyle)
Savio DeCruz – Slough
Bruno Barbosa – Spelthorne BC
Cllr Matt Furniss – Surrey CC
Cllr Robert Evans – Surrey CC
Dean Giannasi – Transport for London (TfL)
Darren Crowson – TfL
Hannah Burgess – Mott Macdonald representing HAL
Action 1: HAL to work with local authorities to agree signage and locations.
Action 2: HAL to share digital version of Authorised Vehicle Area leaflet.
Action 3: Local authorities to consider extent to which they want to introduce Controlled Parking Zones/Public Space Protection Orders.
Tim Leech (TL) welcomed all to the meeting and invited new attendees to introduce themselves. TL stated that the focus of this 2nd HATF Parking SIG is to feed into the draft Action Plan.
Actions from the previous meeting
Action 1: HAL to continue to collaborate with other airports and stakeholders on issues
such as rogue Meet and Greet.
- Action ongoing.
Action 2: LB Hillingdon to share Public Space Protection Order (PSPO) details with other
- Initial meeting held and dialogue to continue.
Action 3: HAL to provide more detail on Heavy Goods Vehicle parking proposal.
- Proposal is for a truck park on the Southern Perimeter Road.
- Being developed with a 3rd party and more details will be shared when possible.
Action 4: HAL to conduct survey of private hire vehicle drivers not using the Authorised
Vehicle Area (AVA).
- C.15 drivers surveyed in Stanwell Moor, Spout Lane and Spout Lane North.
- Many PHV drivers coming from further afield than London i.e Cambridge, Birmingham, Woking, Southampton.
- Many drivers had no knowledge of the AVA and said price is a blocker and that it should be free to encourage more use.
- A driver from Sevenoaks was aware of LGW AVA as licensing authority had emailed the PHV company with comms/information.
- Leaflets were handed out and the Heathrow Rangers will continue to do this.
3. Stakeholder Views
British Parking Association (BPA):
Sara Fisher (SF) provided an update from the BPA.
- Developed a new scheme for parking operators with an enhanced Code of Practice covering operational standards and insurance requirements.
- Heathrow and Gatwick are leading the way on cracking down on rogue Meet and Greet operators.
- BPA will be running a national press campaign to raise awareness, with
- Heathrow supporting the development of this.
- The BPA website provides reliable data on accredited operators.
- BPA, Heathrow and DfT met to begin discussions about making the Code of Practice part of government legislation, but this will take time.
Questions were raised by Anthony Smith (AS), Roger Green (RG), Wendy Matthews (WM) and Puja Bedi (PB) with responses summarised below:
- BPA enforces against companies falsely displaying accreditation by working with Trading Standards.
- Operators do not have to name all drivers when applying for accreditation, but driver logs will be examined as part of monitoring.
- Annual monitoring and unannounced visits will ensure accredited operators continue to meet standards and are using registered sites only.
- The national awareness campaign will educate the public as to what to look for in there parking operator, reducing the numbers choosing rogue operators.
Mike Smooker (MS) and Paul Mitchell (PM) provided an update on Aviation Police’s work:
- Agreed that legislation change is the long-term solution to the rogue meet and greet operator issue.
- Booking agents are also an issue as some use rogue meet and greet operators.
- Crimes reported about meet and greet have fallen significantly in the last year.
- Police monitor vehicle storage locations around Heathrow daily ensuring standards are being met.
Questions were raised by AS and WM, with responses covering:
- SF: confirmed that companies with multiple names must register all names for accreditation.
- MS: the long-term solution to rogue meet and greet operators popping up with new names is legislation to prevent non-accredited operation.
4. Draft Action Plan
Tim Wells (TW) provided an overview of the draft Action Plan and invited feedback. See slides for full details and summary below.
- Communication and awareness initiatives: printed and digital guidance for passengers; leaflets to private hire drivers; signage in local communities; letters to private hire licensing authorities; BPA national press campaign.
- Signage was removed in Stanwell Moor previously. HAL to work with local authorities to ensure signage is approved.
- Local authorities could also share the AVA leaflet on social media.
- Infrastructure initiatives: improve AVA facilities; provide additional AVA in better location for T4/T5.
- Pricing initiatives: investigate AVA pricing incentive trial (e.g. free for first hour).
- Operational initiatives: encourage more operators to geo-fence to AVA.
- Regulation and enforcement initiatives: issue ‘cease and desist’ letters to rogue operators; develop Code of Practice; insurance checks in car parks; increase enforcement of controlled parking zones (CPZs); Increase extent of CPZs; consider introducing PSPOs; lobby government to make Code of Practice legislation; Heathrow private hire permitting/licensing; lobby government to enable CPZ enforcement via CCTV.
- HAL send cease and desist letters when operators break bylaws, such as using Heathrow branding without agreement.
- Bruno Barbosa (BB) confirmed that Surrey CC is responsible for CPZs and enforcement, not Spelthorne BC.
- Co-ordinated approach required to expanding CPZs to avoid shifting the problem.
- Slough BC and BPA voiced support for lobbying government to enable CPZ enforcement via CCTV.
- Other initiatives: share knowledge with stakeholders; develop a reporting portal.
5. AOB / Next steps
Next Meeting to be scheduled for before Christmas.