Anthony Smith – HATF (Chair)
Mark Frost – HATF (Independent Technical Advisor)
Sophie Chapman – Heathrow Airport Limited (HAL) (Surface Access Director)
Tim Leech – HAL (Head of Strategy and Sponsorship, Surface Access)
Tim Wells – HAL (Sustainable Travel & Policy Lead)
Simi Kullar – HAL (Sustainable Travel Manager)
Sam Berry – HAL (External and Government Affairs Manager)
Peter Bradley – UK Coach Operators Association (UKCOA) (Managing Director)
David Stroud – BIFA (Policy and Compliance Officer)
Christian Wolmar – London Cycling Campaign (Trustee)
Paul Millin – Heathrow Strategic Planning Group (HSPG) (Chair, Transport Sub Group)
Nigel Wicking – Airline Operators Committee (Chief Executive)
Councilor Puja Bedi – Representative from CISHA Local Community Forum
Alan Tilly – Borough of Hillingdon (Transport Planning & Highways Development Control Manager)
Peter Fisher – National Highways (Head of 3rd Party Infrastructure)
Adam Tyndall – BusinessLDN (Programme Director)
Joanna Grew – Network Rail (Industry Programme Director [Heathrow & TVA])
Shamal Ratnayaka – Transport for London (Aviation Strategy Lead)
- HAL: investigate including passenger satisfaction and other data (such as colleague and cargo statistics) in dashboard
- HAL: provide update on catchment analysis target
- HAL: share draft colleague surveys for input
- NW: Airport Operators Committee (AOC) to assist with pushing sustainable travel comms through their channels
- HAL: to look at type of taxis arriving at airport e.g. electric/fossil fuel split
- SR: to confirm if there are any other TfL ULEZ-related improvements which benefit the airport, aside from Superloop
- SR: provide TfL ULEZ update with data when available
- All: Consider priority topics to be included in work programme for 2024
1. Welcome and Introductions
The Chair, Anthony Smith (AS), welcomed attendees to the fourth Board meeting of
2023, which is AS’s first as Chair.
2. HAL Update
Sophie Chapman (SC) provided a HAL update.
- Public transport moving annual average increased from 36.6% in August 2022
to 42.5% in August 2023. HAL will monitor for further increases due to ULEZ
and new bus services implemented.
- SC agreed with AS that passenger satisfaction is important and HAL will
investigate including in future dashboards.
- SC agreed to provide an update on the catchment analysis target.
AS: What will ULEZ impact be? What will happen if/when targets are reached?
SC: HAL asked passengers with non-compliant vehicles if they would change their
mode of travel, with 5% saying they will. This will be monitored. Targets will be
reviewed with HAL sustainability team ensuring they are ambitious and drive
Puja Bedi (PB): A challenge is connectivity – are HAL supporting staff with subsiding
transport links and has HAL explored how colleagues can access airport from Slough?
SC: Yes, there are subsidised bus routes from Slough and improved frequency.
Tim Leech (TL): Colleague and employer surveys will be taking place early 2024, which
will provide up-to-date data.
AS: Can we input into the survey, so we make sure it is asking the right questions?
Tim Wells (TW): The survey will be in 2 parts – getting information from employers
and more detail from employees. Will share draft employee survey when available.
AS: How does HAL communicate public transport improvements to Heathrow
TW: Easier to reach HAL colleagues, but the other 400+ businesses can be
a challenge. There is a dedicated website, in person terminal roadshows email
newsletters and other comms methods. TL: Passengers are more challenging to reach
than colleagues. There is a Heathrow journey planner, marketing (via operators and
HAL) and travel information via the usual channels (e.g. Google Maps, Citymapper).
PB: Concerned that colleagues in some businesses do not get the information,
particularly smaller airlines in T3. SC: In person roadshows are airside and landside to
capture as many colleagues as possible. We can focus on T3 airside to reach these
Nigel Wicking (NW): We can assist with communication to colleagues through AOC
channels. Comms could highlighting money saving benefits. Is Elizabeth line discount
for HAL staff only?
SC: Comms does highlight the money saving benefits. The Elizabeth
line discount is for HAL staff only, due to benefit in kind tax implications, resulting in
non-HAL colleague needing to complete a self-assessment tax return. HAL reached out
to individual businesses but they did not want to fund the discount for their
Strategy, Sustainable Travel Zone and Projects updates:
- CTA active travel – programme being reviewed alongside the main tunnel programme.
- Electric vehicle (EV) charging: E-gap is a mobile charging trial to understanduptake amongst colleagues which is due to launch in October. Rapid charginghubs – HAL will appoint a net zero partner in next few months. TfL pantographcharging in Central Bus Station as it is terminus on many bus routes, currentlyworking on commercial/legal agreement.
AS keen to understand air quality metrics.
3. Surface Access Strategy: Taxi and Private Hire Vehicle (PHV)
TW provided an update on the emerging Taxi and PHV Strategy. Highlighted the
differences between taxis and PHVs and that taxis make up a small percentage of
mode share compared to PHVs.
Shared the draft recommendations and noted they have been separated for taxi and
PHV due to differing legislation and operating models. See summary below and slides
for further details:
- Improved EV charging
- Virtual queuing and dispatch system in the Taxi Feeder Park
- Review welfare facilities including catering operational hours
- Real time information for drivers, improved wayfinding for passengers
Private Hire Vehicles
- Trial pricing incentive to increase use of Authorised Vehicle Area (AVA)
- Pick up zone improvements to improve flow and ease for passengers
- Implement EV charging in the AVA
- Consider additional/alternative AVA locations
- Improve AVA amenities. Works underway, to be complete by mid-October
- Ensure Wi-Fi availability where passengers need to meet drivers
- Review wayfinding and signage including online guidance
- Increase awareness of AVA through leafleting/signage on local roads. Email
licensing authorities to make aware of the AVA.
- Increase backfilling to reduce empty leg journeys
- Regulation/enforcement – e.g. work with local authorities, investigate a HAL
PHV permit system.
PB: acknowledges effort that has gone in so far. Keen to see pricing trial and AVA
location(s) closer to T4/T5.
The strategy and recommendations will be finalised in November 2023.
4. HATF Parking SIG Feedback
AS provided an update from the first Parking SIG which covered issues relating to PHV
drivers and rogue meet and greet (M&G) operators with useful input. Next meeting on
Potential mitigation discussed from SIG include:
Sam Berry (SB) updated that HAL press team is working with BPA on a national press
PB: Good to highlight on a national scale. Can we put a list together of genuine operators. How does accreditation work with BPA if it is not mandatory?
SB: BPA has created a national map of legitimate operators, ParkMark needs to be
advertised more to increase awareness. HAL/BOA have been talking to government to
turn BPAs code of practice into regulation.
5. ULEZ Expansion
Shamal Ratnayaka (SR) provided an update:
- Scrappage scheme allowances increased prior to ULEZ expansion launch
- On Friday 29th September, details on scrappage applications will be published
- Cameras – in process of fixing issues that are known to TfL
- Data will be published in 1-2 months in terms of trips, compliance etc.
PB: Will the scrappage scheme to be extended to outside of London. SR: No, this is outside of TfL’s remit. HAL has provided mitigations which cover those not living in London.
TL provided an update – all mitigations now live:
- Continue to monitor patronage on new / improved services
- ULEZ colleague car park at T4 Long Stay – registrations are manageable which
indicates many colleagues have taken up alternative mitigations
- Comms are ongoing including in person roadshows at terminals
PB: Car sharing impacts local communities when people park on local roads to jump
into another car, should be communicated to colleagues who car share.
- Mark Frost (MF): Arup work to build consensus on Southern Rail is ongoing.
- All stakeholder meetings have taken place and report is currently being
- drafted. More information will be provided at the November Wider Forum
- TW: Please can Board members start thinking of priority topics to include in
the work programme for 2024
- On Monday 27th November the Board meeting and Wider Forum will be taking
place in person at Hounslow House. Agenda is being finalised.