Anthony Smith – HATF (Chair)
Mark Frost – HATF (Independent Technical Advisor)
Sophie Chapman – HAL (Surface Access Director)
Tim Leech – HAL (Head of Strategy and Sponsorship, Surface Access)
Tim Wells – HAL (Sustainable Travel & Policy Lead)
Simi Kullar – HAL (Sustainable Travel Manager)
Sam Berry – HAL (External and Government Affairs Manager)
Peter Bradley – UK Coach Operators Association (UKCOA) (Managing Director)
Paul Millin – Heathrow Strategic Planning Group (HSPG) (Chair, Transport Subgroup)
Liz Garlinge – Highways England (Strategic Projects Director)
Jo Grew – Network Rail (Industry Programme Director (Heathrow & TVA))
David Stroud – BIFA (Policy & Compliance Advisor)
Phil Smith – Confederation of Passenger Transport (Coaching Manager)
Nigel Wicking – Airline Operators Committee (Chief Executive)
Shamal Ratnayaka – Transport for London (Aviation Strategy Lead)
Councilor Puja Bedi – Representative from CISHA Local Community Forum
Adam Tyndall – BusinessLDN (Programme Director)
Matthew Furniss – Surrey County Council
Alan Tilly – LB Hounslow (Transport Planning and Development Team Manager)
Action: Provide update on catchment analysis target
Update: Include in work programme for March 2024 Board when 2023 analysis will be available.
Owner: TW, HAL
Date opened: 27/09/2023
Target completion date: March 2024
Action: Look at type of taxis arriving at airport e.g. electric/fossil fuel split
Update: Data to be reviewed and captured if required
Owner: TW, HAL
Date opened: 27/09/2023
Target completion date: Q1 2024
Action: Present leisure and business traveller split and their respective mode shares
Update: Included in dashboard
Owner: SK, HAL
Date opened: 27/11/2023
Target completion date: January 2024
1. Welcome and Introductions
The Chair, Anthony Smith (AS), welcomed attendees to the first Board meeting of 2024.
2. HAL Update
Sophie Chapman (SC) provided a Heathrow update:
Surface Access Strategy Targets:
- December 2023 saw the highest number of passengers at Heathrow in a
December. It also had the highest ever public transport mode share (46.3%).
2023 ended with an average passenger public transport mode share of 43.3%
showing good progress towards the target of 45% for 2026.
- This mode share was achieved despite main line issues affecting Elizabeth line
and HEX as well as a 4-day main line closure
- Heathrow team to monitor the moving average against the surface access
strategy target and will return to future board meeting with an update as to
whether to revisit the target appropriate.
- Colleague travel survey will be undertaken in first half of 2024
- Catchment target has been achieved. We will undertake the analysis for 2023,
assess whether an amended target is worthwhile and return to HATF Board
for future discussion.
AS: good to see coach satisfaction is high.
SC: people who have discovered coach like it. The challenge is to get people onto it.
Business vs leisure split:
- SC presented the business vs leisure mode share split. Highlighted Q4 data will be useful to see, to understand if the upward business trend continues.
Peter Bradley (PB): what are the main challenges and impacts of this split for the
business? SC: it changes passenger flows through the airport. For car parks, there are
fewer high value transactions with fewer business travellers.
Finalise Taxi and Private Hire Strategy in Q1
- Colleague Car Parking Strategy – yet to develop the final strategy. review colleague travel survey results to gain an up-to-date understanding of current
- colleague mode shares, along with collecting and analysing colleague car park data.
- Bus Service Improvement Plan (BSIP) – continue to work collaboratively to produce it in Q1/Q2.
- Data strategy – there is currently a big gap in the data pools, so we will join up how existing data can be utilised and what new data needs to be collected.
- Out of London study – look at where there are further opportunities to build public transport mode share for those coming to the airport from outside of the London area
- Sustainable Travel Zone (STZ) – continuation of what we are already doing including maintaining colleague discounts and improve timings and offering.
- This year there is a focus on marketing and increase patronage on services introduced in 2023
- Marketing bus and coach – increase awareness and attractiveness. Set up a brand for passengers, such as Way2Go for colleagues
Mark Frost (MF): can we give discounted HEX rates to local community residents? SC:
good idea, one we can look at. This will help support our local community residents.
Carbon and sustainability projects:
SC provided an update on progress of Carbon and Sustainability programme projects.
Liz Garlinge (LZ): How are we reducing behaviours we don’t want to see, such as car
parking, to push people onto public transport. SC: We are looking at carrot and stick,
to move passengers along surface access spectrum to modes with fewer car journeys
and lower carbon emissions. We are aware that passengers have expectations and
including a choice to drive, as not every passenger can use public transport.
3. HATF 2024 Work Programme
2024 work programme has been drawn up following feedback from November 2023
board meeting and aligns with HAL plans, see here for further detail: HATF Work
Programme 2024 – Heathrow Area Transport Forum
4. Heathrow Colleague Travel Survey
Simi Kullar (SK) provided an update on travel survey progress to date and next stages:
We will collect updated mode share data (enabling the calculation of carbon emissions), work patterns, travel discounts, employee demographics.
- Pilot employer survey went live in December 2023, and will go live to all c.450
Team Heathrow companies shortly.
- Colleague travel survey will launch in Spring 2024, with responses due by late Summer 2024 – aiming for 10 – 13% response rate.
- MF: How will you get a range of respondents e.g. not just all engineers, and not getting cabin crew responses? SK: teams will look at response rate and who is responding whilst survey is open and carry out targeted comms to ensure we get a range of responses.
5. HATF Special Parking Interest Group (SIG) Update
Tim Wells (TW) provided an update on the HATF Parking SIG:
- Since last Parking SIG, HAL have met with local authorities to gain a better understanding of specific interventions under their control. E.g. Spelthorne is currently running a consultation on a PSPO, Slough BC looking at introducing Controlled Parking Zones (CPZs).
- HAL is looking at offering a discount to private hire drivers who use the AVA, it is currently being tested.
- AVA facilities have been improved including new caterer and indoor seating.
- Next parking SIG taking place on Wednesday 24th January where local authorities will be in attendance. Will feedback in next board.
AS: How will we know if we succeeded with this work? Tim Leech (TL): key success
criteria would be if reports of issues reduce from local residents (a reporting tool will
be useful to enable tracking of complaints)
Puja Bedi: this will need to be an ongoing live working project, otherwise the problem
will never go away. Keep dialogue open and communications live, otherwise problem
will be continuous.
AS: Why did Slough BC look into CPZs? PB: It was based on residents’ feedback
6. Heathrow Bus Service Improvement Plan (BSIP) Update
PM: introduced the Heathrow BSIP, set out benefits and progress to date. The BSIP is
programmed to be finalised in Q1 2024.
AS: keep DfT in the loop and engaged with this, so they are aware of what is
happening. Make sure BSIP can survive a change in government.
7. Heathrow Southern Rail (HSR) next steps
MF provided an update on HSR work to date:
- Arup was commissioned to engage relevant stakeholders around the acceptability of the Heathrow Southern Rail proposal, this work has been completed.
- The scheme has broad support, aside from Spelthorne BC, due to local impact concerns.
- Government remain of the view that the scheme needs to be privately
funded, HSR Ltd are exploring alternative funding sources to fill the gap that
remains once the use of farebox revenue has been maximised.
PM: building consensus is important. 20th Feb is when HSR is meeting with Spelthorne
BC to discuss the previous concerns and identify a way forward.
MF: proposing to commission Arup to assess the HSR scheme against the same criteria
as the Spelthorne Light Rail scheme to demonstrate it delivers what Spelthorne BC
SC: agree we need to build consensus – need to be proportionate in how much work
we do on alternative proposals however, given low likelihood of them being
- AS: HAL are in the process of updating the HATF website